1. Agreement & Scope
Landa Holidays Pte Ltd (“we”, “our”, “us”) is a fully licensed travel agency in Singapore (Travel Agent Licence: TA04011) specializing in custom-tailored inbound tours and itineraries for guests discovering Singapore.
By accessing our website, communicating with our representatives, engaging with our AI Marketing Assistant, or booking any of our tours, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, you should refrain from using our website or services.
These Terms should be read together with our Privacy Policy, which explains how we handle your personal data.
2. Disclaimer of Affiliation & Non-Association
Landaholidays.com.sg is a separate, independently operated entity. Landaholidays.com.sg has no business relationship, partnership, affiliation, association, endorsement, or sponsorship of any kind with landaholidays.com, its owners, operators, or affiliates. All content, products, services, and bookings accessible on this site are provided exclusively by Landaholidays.com.sg.
3. Definitions
- “Services” refers to the inbound tours, itineraries, transport arrangements, attraction bookings, and related travel coordination we provide.
- “Traveller” or “You” refers to any person who enquires about, books, or participates in our Services.
- “Booking” refers to a confirmed reservation for any of our tours or travel arrangements.
- “Suppliers” refers to third-party providers such as hotels, attraction operators, transport companies, and licensed tour guides engaged to deliver elements of your itinerary.
4. Bookings & Confirmation
A Booking is only confirmed once we have issued a written confirmation (by email or messaging) and received any required deposit or full payment. Enquiries submitted through our travel planner, AI Marketing Assistant, or direct channels are treated as requests and do not constitute a confirmed Booking.
- Accuracy of Details: You are responsible for ensuring that all guest names, passport details, travel dates, and special requirements provided to us are complete and accurate.
- Availability: All tours and arrangements are subject to availability with our Suppliers at the time of confirmation.
5. Pricing & Payment
Quoted prices are valid for the period stated in your quotation and may be revised due to changes in Supplier rates, currency fluctuations, taxes, or government-imposed charges before a Booking is confirmed.
- Deposits: A deposit may be required to secure a Booking, with the balance payable by the date stated in your confirmation.
- Inclusions: Unless otherwise stated, prices cover only the items expressly listed in your itinerary. Personal expenses, gratuities, and optional activities are excluded.
- Payment Processing: Payments are handled securely via third-party payment processors. We do not store full card details on our systems.
6. Cancellations & Refunds
Cancellations must be submitted to us in writing. Refunds, where applicable, are subject to the cancellation policies of the relevant Suppliers and any administrative fees we incur.
- Supplier Charges: Certain bookings (e.g., non-refundable hotel rates or attraction tickets) may carry charges that cannot be recovered once confirmed.
- Amendments: Requests to amend a confirmed Booking are subject to availability and may incur additional costs.
- Refund Processing: Approved refunds are returned via the original payment method and may take time to process depending on the payment provider.
7. Traveller Responsibilities
To ensure a smooth experience, Travellers are expected to:
- Hold valid travel documents, including passports, visas, and any entry permits required for Singapore.
- Arrive punctually for scheduled tours, transfers, and activities; we are not responsible for arrangements missed due to lateness.
- Disclose any medical, dietary, or mobility requirements that may affect participation in active tours.
- Behave respectfully towards guides, Suppliers, and other guests, and comply with the laws and regulations of Singapore.
8. Liability & Limitations
Landa Holidays acts as a coordinator between Travellers and Suppliers. While we exercise reasonable care in selecting reputable Suppliers, we are not liable for acts, omissions, or defaults of independent Suppliers.
To the extent permitted by law, we are not liable for any loss, injury, delay, or damage arising from circumstances beyond our reasonable control. We strongly recommend that all Travellers obtain comprehensive travel insurance.
9. Force Majeure
We shall not be held responsible for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, government actions, strikes, civil unrest, or transport disruptions.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Singapore. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
11. Contact Us
If you have any questions about these Terms of Service or your Booking, please get in touch with our team: