1. Introduction & Commitment
Landa Holidays Pte Ltd (“we”, “our”, “us”) operates as a fully licensed travel agency in Singapore (Travel Agent Licence: TA04011). We specialize in crafting and executing custom-tailored inbound tours and itineraries for guests discovering Singapore.
In our day-to-day operations, we collect, use, and disclose personal data to coordinate hotel stays, secure attraction bookings, arrange transportation, and interface with our guests. We are strictly committed to safeguarding your personal data in full compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By accessing our website, communicating with our representatives, engaging with our AI Marketing Assistant, or purchasing our tours, you acknowledge that you consent to the practices outlined in this Privacy Policy.
2. Personal Data We Collect
Depending on your interactions with us, we collect personal data that is reasonably necessary to arrange and manage your travel bookings:
- Guest Identification: Full name (matching passport details), passport number, nationality, date of birth, gender, and language preferences.
- Contact Information: Email address, mobile telephone number, and home or billing address.
- Travel Arrangements: Flight numbers, arrival and departure timestamps, hotel reservations, room preferences, and travel insurance details.
- Special Requirements: Dietary requirements, physical mobility constraints, or relevant medical notes needed to ensure your safety during active tours.
- Payment Details: Billing records and transaction confirmations (payment details are handled securely via third-party processors).
- Digital & Session Data: IP address, browser type, interaction history with our website, and conversation transcripts with our AI Marketing Assistant.
- Media Assets: Optional photography and video recordings captured during tours, used solely with your prior, explicit consent for marketing materials.
3. How We Collect Your Data
We collect your personal data through several touchpoints in our sales and planning channels:
- Interactive Planner: When you complete the “Plan Your Singapore Journey” form on our homepage.
- Direct Enquiry: When you contact us via email, phone call, or messaging applications.
- AI Marketing Assistant: When you chat with our AI tool on the website to query products or request recommendations.
- Partnerships: When an overseas tour operator, travel agent, or booking platform handles your booking and passes details to us as the local destination coordinator.
4. Purposes of Processing
We use the collected personal data for specific, limited business and legal purposes:
- Booking Fulfillment: To secure reservations with local partners, including hotel check-ins, admission tickets to attractions, and private transport.
- Customer Service & Assistance: To send booking confirmations, respond to custom itinerary questions, and provide guide updates during your stay.
- Safety & Health Management: Ensuring your dietary preferences and mobility requirements are communicated to restaurants, guides, and transportation crews.
- Legal & Regulatory Compliance: Satisfying licensing laws overseen by the Singapore Tourism Board (STB), security audits at ports/attractions, and immigration policies.
- Service Optimization: Reviewing general website usage and travel planner inputs to refine our packages and AI recommendation parameters.
5. Sharing & Disclosure
Landa Holidays does not sell your personal data. We only share details with trusted third parties to facilitate your travel bookings:
- Service Providers: Local attraction operators (e.g., Gardens by the Bay, Wildlife Reserves Singapore, Sentosa Development Corporation), transport providers, and restaurants.
- Tour Guides: STB-licensed freelance tour guides assigned to lead your group.
- Regulatory Authorities: Government boards, border officers, or law enforcement bodies when legally required.
- Infrastructure Vendors: Hosting, database, and form management tools that operate under strict data security controls.
6. Security & Protection
We implement comprehensive physical, technical, and administrative safeguards to prevent unauthorized access, disclosure, copying, modification, or destruction of your personal data:
- Encryption: SSL/TLS data transmission protocols for web interactions and API services.
- Access Limits: Strict role-based permissions ensuring only relevant employees and guides can access booking details.
- Monitoring: Regular reviews of database configurations and secure server environments.
Please note that while we use industry-standard measures, no web transmission or electronic database is 100% immune to breaches.
7. Data Retention
We retain personal data only for as long as it takes to fulfill the purpose for which it was gathered, or as mandated by Singapore commercial and tax regulations (typically up to 7 years for financial records).
When personal data is no longer necessary for operational or legal purposes, we securely purge, destroy, or completely anonymize the datasets.
8. Your Rights under PDPA
As an individual, the PDPA grants you specific controls over your personal data:
- Right to Access: You can request a summary of the personal data we hold about you and how it has been used or disclosed in the past year.
- Right to Correct: You can request corrections to update out-of-date or inaccurate records in our system.
- Right to Withdraw Consent: You may withdraw your consent for future data processing. Please note that withdrawing consent may mean we can no longer process or fulfill your tour bookings.
9. Changes to our Privacy Policy
Any changes the Company makes to our Privacy Policy will be posted on this page. You should check it regularly to ensure that you are aware of our latest policies.
10. Contacting the DPO
We have appointed a Data Protection Officer (DPO) to coordinate our compliance efforts. For any access requests, correction requests, or questions regarding this policy, please contact our DPO: